About Us

Built for brands that
can't afford to go quiet.

Top Shelf Solutions is a Norway-based customer support and sales outsourcing company serving e-commerce brands across Europe and beyond. We keep your customers heard — 24 hours a day, 7 days a week, 365 days a year.

100k+
Calls per month
500+
E-commerce brands
98%
Client retention
24/7
Always on

Who We Are

Founded in Oslo, Top Shelf Solutions was built on a single premise: e-commerce brands lose revenue every time a customer can't reach them. We fix that.

Our team of specialist agents handles inbound calls, live chat, email, and outbound sales on behalf of our clients — acting as a seamless extension of your brand, not a generic call centre.

Backed by redundant SIP trunk infrastructure and wholesale voice termination, we deliver the reliability that enterprise brands demand at a price that scales with you.

Our Mission

"To be the invisible backbone of every successful e-commerce brand — answering every call, converting every lead, and protecting every customer relationship."

Why Choose Top Shelf?

Norway-based native and multilingual agents — no offshore quality compromise
Redundant SIP trunks and global wholesale termination for zero-downtime calls
Full GDPR and Norwegian data protection compliance built into every workflow
Proven upsell and cart recovery scripts that drive measurable revenue lift
True 24/7 coverage including weekends, public holidays, and peak sale seasons
Dedicated account manager, weekly analytics reviews, and custom SLA agreements

Headquartered in Oslo, Norway

Our operations centre is based in Oslo, giving us direct access to one of Europe's most tech-forward talent pools. All data processing takes place within the EU/EEA under Norwegian and EU GDPR law.

Get a Free Consultation support@topshelfsolutions.pro