Privacy Policy

The data controller responsible for processing personal data through this website and our services is Top Shelf Solutions AS, Oslo, Norway.

Contact: support@topshelfsolutions.pro

We collect the following categories of personal data:

• Contact details (name, email address, company name) submitted via our enquiry form
• Business information related to call volumes and outsourcing requirements
• Call recordings and transcripts processed on behalf of our clients
• Usage data (IP address, browser type, pages visited) collected automatically when you visit our website
• Communication records including emails and enquiry submissions

We process your personal data on the following legal bases under the GDPR:

• Art. 6(1)(b) GDPR — processing necessary for the performance of a contract or pre-contractual measures
• Art. 6(1)(c) GDPR — processing necessary to comply with a legal obligation
• Art. 6(1)(f) GDPR — processing necessary for our legitimate interests (e.g. service quality, fraud prevention)
• Art. 6(1)(a) GDPR — your consent, where explicitly obtained

As part of our call centre and outsourcing services, calls are recorded for quality assurance, training, and compliance purposes. Recordings are processed in accordance with our clients' data processing agreements and are stored securely within the EEA.

End-customers whose calls are handled are informed of recording at the start of each call, in accordance with GDPR requirements.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Norwegian and EU law. Call recordings are retained for a maximum of 12 months unless a client-specific retention period is agreed in writing.

Under the GDPR you have the right to:

• Access the personal data we hold about you (Art. 15)
• Rectification of inaccurate data (Art. 16)
• Erasure ("right to be forgotten") where applicable (Art. 17)
• Restriction of processing (Art. 18)
• Data portability (Art. 20)
• Object to processing (Art. 21)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at support@topshelfsolutions.pro.

You have the right to lodge a complaint with a supervisory authority. In Norway, the competent authority is Datatilsynet (the Norwegian Data Protection Authority) at datatilsynet.no.

Our website uses technically necessary cookies only. We do not use tracking or advertising cookies. You may disable cookies in your browser settings at any time without affecting the core functionality of this website.

We may update this Privacy Policy from time to time. The current version is always available at topshelfsolutions.pro/privacy-policy. We encourage you to review it periodically.