Top Shelf Solutions delivers 24/7 customer support and sales outsourcing for e-commerce brands. Our Norway-based agents are backed by redundant SIP trunks and wholesale termination for flawless global coverage.
What We Do
Round-the-clock inbound support via voice, email, and live chat. Under 30-sec answer time, every time.
Trained sales agents that convert enquiries, recover carts, and drive upsells directly on your behalf.
High-volume call management with redundant SIP trunks — zero downtime, crystal-clear audio at any scale.
Wholesale voice termination delivering international calls at scale with guaranteed uptime and low latency.
Every call is a data point. We surface insights from your support queue to help you optimise and grow.
Norwegian and EU GDPR-compliant data handling baked into every process. Your customers' data, protected.
Flexible Pricing
Transparent, volume-based pricing. No hidden fees — just results.
Starter
Growth
Enterprise
All plans include GDPR-compliant handling and redundant SIP infrastructure. Custom enterprise pricing available on request.
Why Top Shelf
Our Process
We learn your brand, products, and customers — then map a tailored support and sales strategy.
SIP trunks configured, agents trained, your e-commerce platform integrated. All in days.
Your 24/7 operation launches. Every call, chat, and email handled with care.
Weekly reviews and live analytics keep us improving. Scale volume up or down as you grow.
Client Stories
"Top Shelf transformed our customer experience overnight. Response times dropped from hours to seconds and cart abandonment fell 22% in month one."
"Handing off support was daunting, but the Top Shelf team felt like true brand ambassadors from day one. CSAT scores up, refund rates down."
"Rock-solid SIP infrastructure — we've never had a dropped call even during our busiest sales periods. Truly enterprise-grade."
Get in Touch
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